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Geotech Service, Repair, & Warranty Policy
Does your equipment need service or repair?
You've come to the right place. Geotech is certified to service the products we manufacture as well as many other leading industry brands. Our highly trained technicians are ready to assist with warranty repairs, routine maintenance, and repair services of your field equipment. We'll provide you with a detailed evaluation report, present your available options, and work diligently to get your equipment back in the field.
Warranty Repair
Should your equipment need warranty evaluation for repair or replacement, we'll show you the options available to you and help you get everything arranged.
Preventative Maintenance
Most field equipment requires occasional calibration or inspection to prevent breakdowns. We're here to help you keep your pumps and instrumentation in excellent working order.
Repair Service
Equipment does break down unexpectedly. We're available to arrange for your equipment to be returned for a complete evaluation to repair.
What to Expect
Request an RMA
Submit the RMA form or call our service department. We issue your RMA number.
Decontaminate & ship
Clean the equipment and mark the RMA number clearly on the outside of the package.
Evaluation
Our technicians inspect your equipment and produce a detailed evaluation report.
Review your options
We present the available repair, replacement, or warranty options and pricing.
Back in the field
Once approved, we complete the work and return your equipment.
Equipment Repair Policy
A Return Material Authorization number (RMA #) is required prior to return of any equipment to our facilities. Please call our 800 number for appropriate location. An RMA # will be issued upon receipt of your request to return equipment, which should include reasons for the return. If you are wanting to participate in our Trade-In program, please review the process here. Your return shipment to us must have this RMA # clearly marked on the outside of the package. Proof of date of purchase is required for processing of all warranty requests. This policy applies to both equipment sales and repair orders.
FOR A RETURN MATERIAL AUTHORIZATION, PLEASE CALL OUR SERVICE DEPARTMENT AT:
Equipment Decontamination
Prior to return, all environmental equipment must be thoroughly cleaned and decontaminated. We provide our recommended Field Equipment Cleaner (FEC) that can be purchased below. Please make note on RMA form, the use of equipment, contaminants equipment was exposed to, and decontamination solutions/methods used.
Important
Geotech reserves the right to refuse any equipment not properly decontaminated. Geotech may also choose to decontaminate equipment for a fee, which will be applied to the repair order invoice.
The Warranty
What's covered
For a period of one year (unless specified otherwise in the manual) from date of first sale, product is warranted to be free from defects in materials and workmanship. Geotech agrees to repair or replace, at Geotech's option, the portion proving defective, or at our option to refund the purchase price thereof.
What voids coverage
Geotech will have no warranty obligation if the product is subjected to abnormal operating conditions, accident, abuse, misuse, unauthorized modification, alteration, repair, or replacement of wear parts.
Your responsibilities
User assumes all other risk, if any, including the risk of injury, loss, or damage, direct or consequential, arising out of the use, misuse, or inability to use this product. User agrees to use, maintain and install product in accordance with recommendations and instructions. User is responsible for transportation charges connected to the repair or replacement of product under this warranty.
Frequently Asked Questions
Do I need an RMA number before I ship equipment back?
Yes. A Return Material Authorization number is required before any equipment is returned to our facilities. Call 1-800-833-7958 or submit the RMA form, and include your reason for the return. Your RMA number must be clearly marked on the outside of the package. This applies to both equipment sales and repair orders.
How long is Geotech's warranty?
One year from the date of first sale, unless the product manual specifies otherwise. Within that period the product is warranted free from defects in materials and workmanship. Proof of date of purchase is required to process any warranty request.
What isn't covered by the warranty?
Geotech has no warranty obligation if the product has been subjected to abnormal operating conditions, accident, abuse, misuse, unauthorized modification, alteration, repair, or replacement of wear parts.
Do I have to decontaminate equipment before returning it?
Yes. All environmental equipment must be thoroughly cleaned and decontaminated before return. On the RMA form, note how the equipment was used, what contaminants it was exposed to, and which decontamination solutions and methods you used. Geotech reserves the right to refuse equipment that is not properly decontaminated, and may choose to decontaminate it for a fee applied to the repair order invoice.
Who pays for shipping?
The customer is responsible for transportation charges connected to the repair or replacement of a product under warranty.
Ready to Start a Repair?
Fill out our RMA form or call our service department to get your equipment back in the field.